Privacy Policy

Clara’s Romanian Journeys is committed to handling personal data fairly, lawfully, and transparently. This policy explains what we collect, why we collect it, how long we keep it, and your rights under UK data protection law.

1. Data Controller

For the purposes of UK GDPR and the Data Protection Act 2018, Clara’s Romanian Journeys is the data controller for personal data collected through this website and our enquiry and planning communications.

If you have questions about this policy or your data, contact us at contact@clarasromanianjourneys.co.uk.

2. Personal Data We Collect

Depending on how you interact with us, we may collect:

• Identity and contact data: name, email address, phone number.
• Enquiry and itinerary data: travel month, duration, interests, comfort preferences, and message details submitted through our enquiry form.
• Communication data: records of emails and messages sent to us, including contact via phone, WhatsApp, or social channels where you choose to use them.
• Travel-planning data: information needed to design or administer arrangements, such as special requirements you choose to share.
• Technical and usage data: approximate location, device/browser information, and website interaction data collected through analytics and cookie technologies.

3. How We Collect Data

• Directly from you when you submit our website enquiry form.
• When you contact us by email, phone, WhatsApp, or linked social channels.
• Automatically through cookies and analytics tools when you browse the site.
• From suppliers only where necessary to deliver confirmed travel services.

4. Why We Use Your Data (Lawful Bases)

We process personal data only where we have a lawful basis, including:

• Pre-contract and contract: to respond to enquiries, prepare itinerary proposals, confirm bookings, and administer agreed services.
• Legitimate interests: to operate and improve our services, maintain records, and protect the business from misuse.
• Legal obligations: where required for accounting, tax, or regulatory compliance.
• Consent: where required for non-essential cookie processing and certain optional communications.

5. How We Use Your Data in Practice

• Review and respond to travel enquiries.
• Design and refine bespoke itinerary proposals.
• Coordinate with relevant suppliers for confirmed arrangements.
• Communicate updates about your enquiry, itinerary, or booking.
• Monitor site performance and improve website usability.

6. Who We Share Data With

We share personal data only where necessary and proportionate, including:

• Selected travel suppliers and local partners involved in your proposed or confirmed itinerary.
• Service providers that support our operations, such as enquiry form handling and website analytics providers.
• Professional advisers or authorities where required by law.

We do not sell your personal data.

7. International Transfers

Some technology providers or travel suppliers may process data outside the UK. Where this happens, we take reasonable steps to ensure appropriate safeguards are in place in line with UK data protection requirements.

8. Data Retention

We keep data only for as long as necessary for the purpose collected, including legal, accounting, and operational needs.

• Enquiry records are kept for a reasonable planning and follow-up period.
• Booking and transaction records may be retained longer for compliance and audit requirements.
• You may request deletion where retention is no longer necessary and no legal obligation requires continued storage.

9. Data Security

We apply appropriate technical and organisational safeguards to reduce the risk of unauthorised access, disclosure, alteration, or loss of personal data.

10. Your Rights

Under UK data protection law, you may have the right to request access, correction, erasure, restriction, objection, and data portability, subject to legal limits.

You can exercise your rights by contacting us at contact@clarasromanianjourneys.co.uk. If you are dissatisfied, you may complain to the UK Information Commissioner’s Office (ICO).

11. Cookies and Tracking

Our use of cookies and similar technologies is explained in our Cookie Policy, including how to manage preferences.

12. Updates to This Policy

We may update this policy from time to time to reflect operational or legal changes. The latest version will always be published on this page with the updated date.