Terms & Conditions

1. Who We Are

Clara’s Romanian Journeys ("Clara’s Journeys", "we", "us") is a UK-facing travel planning business based in Portsmouth, specialising in curated, tailor-made journeys to Romania. These Terms & Conditions apply to use of our website, enquiry process, itinerary planning services, and confirmed travel arrangements booked through us.

2. Scope of Service

We design personalised itineraries and, where agreed, arrange travel services through selected third-party suppliers (for example accommodation providers, guides, and transport operators). A proposal or draft itinerary is not a confirmed booking until we send written confirmation after required payment has been received.

Depending on the service, contracts for individual travel components may be with the relevant supplier. Where this applies, the supplier’s own terms and conditions will also apply in addition to these terms.

3. Enquiries, Proposals, and Accuracy of Information

During the enquiry and planning stage, you are responsible for providing complete and accurate information, including passenger names, travel dates, preferences, medical or mobility considerations, and any material requirements affecting your trip. We rely on this information to design appropriate recommendations and arrangements.

Indicative timings, rates, and availability shown in draft itineraries may change before confirmation.

4. Booking, Deposits, and Payment

A non-refundable deposit of 20% is required to secure a confirmed booking. The remaining balance is due 60 days before departure unless otherwise stated in writing.

If you book within 60 days of departure, full payment is required at confirmation. Where supplier terms require earlier or stricter payment, we will notify you before confirmation.

If payment deadlines are missed, we may treat the booking as cancelled and applicable cancellation charges may apply.

5. Pricing and Inclusions

Quotations and confirmed pricing are based on the itinerary inclusions set out in your written confirmation. Unless explicitly stated, prices do not include international flights, travel insurance, passport or visa costs, personal spending, gratuities, or other non-listed items.

Where local taxes, park fees, or supplier-imposed charges change after confirmation and are outside our control, we will inform you as soon as reasonably possible.

6. Changes Requested by You

Any requested change must be made in writing. We will always try to accommodate reasonable amendments, but changes may not be possible once suppliers have confirmed arrangements.

Additional supplier charges and administration time may apply for post-confirmation amendments.

7. Cancellation by You

Cancellations must be made in writing and take effect when received by us. Charges apply as follows:

• More than 60 days before departure: deposit only.
• 30 to 60 days before departure: 50% of total booking cost.
• Less than 30 days before departure: 100% of total booking cost.

Where supplier terms impose higher cancellation costs, those costs may apply. We strongly recommend comprehensive travel insurance that includes cancellation, medical cover, and disruption protection.

8. Changes or Cancellation by Us or Suppliers

If a material part of your itinerary cannot be delivered as confirmed (for example supplier closure or operational disruption), we will make reasonable efforts to provide a suitable alternative of equivalent standard where available.

If a suitable alternative is not possible, we will explain available options and any corresponding financial adjustment in writing.

9. Your Responsibilities While Travelling

You are responsible for ensuring all travellers hold valid travel documents, comply with entry requirements, and are fit to undertake the planned itinerary. You must follow local laws and supplier safety instructions throughout the trip.

We reserve the right to withdraw assistance where traveller conduct is unlawful, abusive, or creates significant risk to suppliers, guides, or other guests.

10. Force Majeure

We are not liable for failure or delay in performance caused by events outside our reasonable control, including severe weather, natural disasters, epidemic restrictions, transport disruption, civil unrest, or similar extraordinary circumstances.

11. Liability and Limits

We are responsible for delivering our services with reasonable skill and care. Our liability is limited to direct loss arising from our proven breach of contract or negligence.

We are not liable for indirect or consequential loss, loss of enjoyment beyond the value of affected services, or failures attributable solely to third-party suppliers where we have acted with reasonable care in selection and coordination.

Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot lawfully be excluded under applicable law.

12. Complaints and Problem Resolution

If an issue arises during travel, you should notify the relevant supplier promptly and contact us as soon as practical so we have a fair opportunity to assist.

Any formal complaint should be submitted in writing within 28 days of return, with relevant evidence where available.

13. Data Protection and Communications

We process personal data in line with our Privacy Policy. By enquiring or booking, you agree that we may contact you regarding itinerary planning, booking administration, and service updates relevant to your travel arrangements.

14. Governing Law and Jurisdiction

These terms are governed by the law of England and Wales. Any dispute will be subject to the courts of England and Wales, unless mandatory consumer protection law provides otherwise.